Shipping policy

Thank you for shopping with Planteer Pots. This Shipping Policy outlines how we handle order processing, delivery, and shipping timelines.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • Once your order is confirmed, you will be contacted for verification if needed.

2. Shipping Method

  • We currently offer Cash on Delivery (COD) as our only payment method.

  • Orders are shipped through trusted courier partners to ensure safe delivery.

3. Delivery Time

  • Estimated delivery time: 5–10 business days depending on your location.

  • Delivery times may vary due to factors such as weather, logistics delays, or high demand periods.

4. Shipping Charges

  • Shipping charges (if applicable) will be clearly communicated during order confirmation.

  • In some cases, we may offer free shipping promotions.

5. Order Tracking

  • Once your order is shipped, you may receive tracking details (if available) via email or SMS.

  • You can also contact our support team for updates anytime.

6. Delivery Conditions

  • Please ensure that your shipping address and contact details are correct.

  • Customers must be available to receive the order at the time of delivery.

  • If delivery fails due to incorrect details or unavailability, re-delivery may be attempted or the order may be canceled.

7. Delays & Issues

  • Planteer Pots is not responsible for delays caused by courier services or unforeseen circumstances.

  • If your order is significantly delayed, please contact us and we will assist you.

8. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours with photo/video proof.

  • In case of lost shipments, we will coordinate with the courier to resolve the issue.

9. Contact Us

If you have any questions regarding shipping, feel free to reach out:

Planteer Pots – Delivering Green Happiness to Your Doorstep 🌱